Privacy Policy

1. Introduction

The website orthokinesie.com uses cookies to enhance the user experience, ensure proper website functionality, and optimise our services.
Personal data may also be collected via contact and registration forms in order to respond to your specific requests.

This Privacy Policy explains the use of cookies, the management of your personal data, and your rights regarding data protection.

2. What is a cookie?

A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website.
It allows the website to recognise your device and retain certain information in order to improve navigation and personalise services.

3. Purpose and types of cookies used

We use your personal data for the following purposes:

Essential cookies required for the proper functioning of the website.
Collected information helps us understand how the website is used, allowing us to improve and optimise its features in line with users’ expectations.
These data also contribute to service quality and facilitate communication, enabling us to guide you efficiently toward relevant information.

3.1 Strictly necessary cookies (mandatory)

These cookies are essential for the proper functioning of the website and cannot be disabled. They enable, in particular:

Management of user sessions and website language
Consent management via tarteaucitron.io (tarteaucitron cookie)

3.2 Performance and analytics cookies (optional)

These cookies help us measure website traffic and analyse usage in order to improve our services.
They collect anonymous data such as visited pages, time spent on the site, and visitor origin.

Main tools used:
Google Analytics, Google Tag Manager

3.3 Personalisation and targeted advertising cookies (optional)

These cookies allow the display of content adapted to your preferences and improve your browsing and purchasing experience.
They may also be used to display targeted advertisements on third-party platforms (Facebook, Google Ads).

Main tools used:
Facebook Pixel, Google Ads, TikTok Ads

3.4 Social media cookies (optional)

These cookies enable interaction with third-party services such as Facebook, Instagram, TikTok, YouTube, and LinkedIn.
They facilitate content sharing and social account login.

Main tools used:
Facebook, Instagram, and other social media widgets

3.5 Third-party service cookies (Google Maps, YouTube, Dailymotion, etc.)

Our website may embed external content provided by third-party services such as Google Maps or video streaming platforms like YouTube and Dailymotion.
These services may place cookies on your device to ensure proper functionality.

Main services concerned:

Google Maps: interactive maps to help locate our headquarters
YouTube, Dailymotion: embedded videos to enrich website content

3.6 Anti-bot protection cookies (Cloudflare Turnstile)

To secure website forms and prevent automated submissions, we use Cloudflare Turnstile.

When submitting a form, Turnstile may collect certain technical information (such as IP address, browser parameters, or mouse movements) for automated detection purposes.
These data are processed by Cloudflare as a data processor, in compliance with the GDPR.

For more information, please consult Cloudflare’s privacy policy.

3.7 Use of an AI chatbot

The website orthokinesie.com features a conversational chatbot based on artificial intelligence (AI) technology provided by Limova.ai.

Conversations conducted via this chatbot may be processed, stored, or analysed by the Limova.ai platform for service optimisation and/or algorithmic learning purposes.
As a result, some information shared through this channel may be processed outside the direct control of orthokinesie.com.

Orthokinesie.com commits to not collecting any sensitive personal data via the chatbot and strongly advises users not to disclose medical, identifying, or confidential information during chatbot interactions.

In accordance with our transparency policy and GDPR compliance, please note that:

Use of the chatbot is optional;
Interactions may be processed by Limova.ai as a data processor or independent technical provider;
Orthokinesie.com and O2TE Sàrl cannot be held liable for automatically generated AI responses, which are provided for informational purposes only and do not constitute personalised medical advice.

We invite you to consult Limova.ai’s privacy policy to understand how your data may be used and protected by this external provider:
https://www.limova.ai/legal/politique-de-traitement-des-donnees

3.8 Data usage by Google services

Our website uses services provided by Google (such as Google Analytics, Google Maps, or Google Ads). To transparently understand how Google collects, processes, and protects your personal data when you give your consent on our platform, we invite you to consult the official website: Google’s Privacy & Terms and Business Data Responsibility .

4. Consent management with Tarteaucitron.io

Upon your first visit to orthokinesie.com, a banner informs you of cookie usage and allows you to accept or refuse certain categories through our cookie management tool.

You may at any time:

Modify your preferences by clicking the “Cookie management” button at the bottom of the website
Delete cookies via your browser settings (Chrome, Firefox, Safari, Edge)

5. Cookie retention period

Cookies are stored for a maximum duration of 13 months, after which your consent will be requested again.

6. Data sharing

Some analytical and advertising cookies involve the transmission of data to third-party services.

By activating these cookies, you accept their use in accordance with the privacy policies of the respective service providers.

These cookies are optional. Full details of the third-party services used, including links to their privacy policies, are available via the cookie banner and can be enabled or disabled at any time.

7. Personal data collected via forms

Confidentiality:
Data submitted via our forms are never shared, sold, or used for purposes other than processing your request.
They remain strictly internal to our organisation.

7.1 Data collected via contact and registration forms

When using our contact or registration forms, we may collect the following information:

First and last name
Profession
Contact phone number
Email address
Postal address (street, postal code, city, country)
Availability or additional requests
Preferred training location

Purpose:
These data are used exclusively to provide training-related documents, respond to inquiries, and contact you by email or phone in connection with your request.
They are not transmitted to any third party.

8. Legal basis for data processing

In accordance with Article 6 of the General Data Protection Regulation (GDPR), personal data processing is based on different legal grounds depending on the purpose:

Consent: for the use of non-essential cookies (analytics, advertising). Consent may be withdrawn at any time via the cookie manager
Contract performance: to process contact form requests or direct interactions with our services
Legal obligation: particularly for the retention of certain administrative or medical data as required by law
Legitimate interest: to ensure website security, improve user experience, and produce anonymised traffic statistics

9. Data security

We implement rigorous technical and organisational measures to protect your data against unauthorised access, alteration, or loss:

Encryption of sensitive data
Storage on secure servers located in Europe
Regular audits of our systems and processes

10. Data retention

We retain your information for the time necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
Once this period has elapsed, or upon withdrawal of consent, your data will be deleted.
Upon request, we can confirm such deletion.

11. Your rights and contact

In accordance with the GDPR, you have the following rights:

Right of access (Article 15): obtain a copy of your personal data and information on how it is processed
Right to rectification (Article 16): correct inaccurate or incomplete data
Right to erasure (Article 17 – “right to be forgotten”): request deletion of data, except where legal retention obligations apply (notably medical data)
Right to restriction of processing (Article 18): limit data processing under certain circumstances
Right to notification (Article 19): be informed when data are rectified, erased, or restricted
Right to data portability (Article 20): receive your data in a structured, commonly used, machine-readable format
Right to object (Article 21): object to certain processing activities, particularly direct marketing
Right not to be subject to automated decision-making (Article 22): including profiling producing legal or significant effects

To exercise these rights, please contact our Data Protection Officer (DPO):
Louis Thielen – secretariat@orthokinesie.com

For further information, please refer to the General Data Protection Regulation (GDPR).

12. Minors and data protection

Our services are not intended for individuals under the age of 18 without parental consent.
If we become aware that personal data of a minor have been collected without authorisation, such data will be deleted immediately.

13. Changes to this Privacy Policy

This Privacy Policy may be modified at any time, without prior notice, to ensure compliance with applicable legislation or in the event of changes to the website or services.
Users are encouraged to review it regularly.

Last update: 26-03-2026

14. Contact details

Orthokinesy International Academy

O2TE Sàrl
Rue de la Muse, 2
CH-1205 Geneva
Switzerland

VAT number: CHE-483.545.523
Phone: +41 78 808 07 45
Email: secretariat@orthokinesie.com