General Terms and Conditions of Sale (GTCS)
Last updated: 29 August 2025
1. Purpose and scope
These general terms and conditions of sale (hereinafter the “GTCS”) govern the sale of training services (e-learning and in-person) offered by Orthokinésie International Academy – O2TE Sàrl (hereinafter “OIA”, “we”, “us”), via the orthokinesie.com website and by any other means of communication (e-mail, telephone). No sale is concluded directly on the website: the order is finalized after the Client has received an offer and after our confirmation by e-mail.
2. Identity of the service provider
Orthokinésie International Academy – O2TE Sàrl
Rue de la Muse 2, CH-1205 Geneva, Switzerland
CHE-483.545.523 VAT
Tel.: +41 (0)78 808 07 45
E-mail: secretariat@orthokinesie.com
Contact person: Christophe Otte
3. Definitions
Client: any natural person over the age of majority or legal entity who registers for an OIA training course.
Consumer: Client acting for purposes that are outside the scope of their professional activity.
E-learning training: online educational modules.
In-person training: classroom sessions scheduled in the agenda (location, dates, times).
4. Pre-contractual information and conclusion of the contract
4.1 Steps: (I) request via contact/registration form; (II) OIA sends an offer specifying the content, dates, price including VAT, and payment terms; (III) written acceptance of the offer by the Client; (IV) order confirmation e-mail sent by OIA.
4.2 Correction of errors: before acceptance, the Client may correct any incorrect data by writing to us.
4.3 Evidence: OIA archives the confirmation and will make it available upon reasonable request from the Client.
5. Description of services
5.1 Programme: the description of the modules (e-learning and in-person) is available on our “Agenda / Locations” and “Training / Details” pages.
5.2 Prerequisites and equipment: some modules may require prerequisites (e.g. basic training in health/movement) and minimum equipment (computer, internet access, practical clothing for workshops). These are specified in the offer.
5.3 Language: trainings are delivered in French; materials may be available in Dutch/English depending on the modules.
6. Prices, taxes and currencies
6.1 Prices are indicated including VAT in CHF for Switzerland and may be displayed in EUR for other training locations.
6.2 Unless otherwise stated, the following are not included: Client’s travel/accommodation costs, meals, and any personal equipment.
6.3 Promotional offers and discounts are valid for the period announced and cannot be combined, unless otherwise stated in writing.
7. Payment terms
7.1 Payment by bank transfer only.
7.2 Due date: full payment is required before access to the e-learning is granted.
7.3 Late payment: in the event of non-payment by the due date, OIA may suspend access and charge statutory default interest as well as reasonable reminder fees.
8. Access to e-learning and usage rights
8.1 Login details are personal and non-transferable.
8.2 Unless otherwise stated, access to the e-learning is granted for the period indicated in the offer (e.g. 6 or 12 months) from the date of activation.
8.3 The educational content (texts, videos, tests, diagrams) remains the intellectual property of OIA; any reproduction, recording, distribution or making available to third parties is prohibited without written authorization.
9. Postponement and substitutions
9.1 Client side – in-person: Cancellation does not give rise to a refund, even partial. Only postponement to a later date is possible.
9.2 Client side – e-learning: see Article 10 (withdrawal / contractual return policy).
9.3 OIA side: OIA may postpone a session (e.g. insufficient number of participants, trainer unavailability, force majeure). A new date is then proposed to the Client. No other compensation (transport, hotel, loss of earnings) is due.
10. Withdrawal and contractual return policy
10.1 Statutory right in Switzerland: Swiss law does not provide for a general right of withdrawal for distance contracts (online / telephone).
10.2 Contractual right (OIA):
Non-activated e-learning: the Client may withdraw within 14 days following confirmation if access has not been activated; full refund.
Activated e-learning: no withdrawal is possible once use has started (login or download of content).
10.3 EU/EEA Consumer Clients: where the mandatory law of the Client’s country of residence grants a statutory right of withdrawal (e.g. 14 days), such right applies in accordance with the legal conditions and exceptions (performance fully completed before the end of the period with express consent, digital content). In such cases, OIA may obtain, where applicable, the Client’s express consent to immediate performance and acknowledgment of the loss of the right of withdrawal for digital content.
11. Code of conduct, safety and recordings
11.1 The Client undertakes to comply with safety instructions and professional ethics during workshops.
11.2 Recordings: unless authorized in writing, it is forbidden to record (audio/video) the courses, to broadcast them live or replay them, or to publish excerpts. OIA may take photos or videos for educational/communication purposes; image rights are dealt with in the Privacy Policy.
12. Certificates, validation and limitations
12.1 Participation may give rise, where applicable, to an internal certificate or confirmation of attendance/validation.
12.2 OIA trainings do not replace medical treatment and do not entitle participants to practice beyond the legal / ethical framework applicable to each profession and country.
13. Warranty and liability
13.1 OIA undertakes to deliver the training with due care.
13.2 Within the limits of mandatory law, OIA’s liability for proven direct damage is capped at the price paid for the relevant service. OIA is not liable for indirect or consequential damage, loss of earnings, or lost data.
13.3 Nothing excludes liability in cases of wilful misconduct, gross negligence, or damage to life, physical integrity or health.
14. Intellectual property
All elements of the trainings and the website (texts, videos, logos, trademarks, diagrams, software) are protected. Any reproduction, adaptation, translation, distribution or exploitation without prior written consent is prohibited.
15. Personal data
The processing of personal data is described in our Privacy Policy available on the website. It specifies in particular the purposes, legal basis, retention period, data subject rights and contact details.
16. Force majeure
Neither party shall be liable for a failure to perform due to an event of force majeure (e.g. pandemic, government decision, natural disaster, general strike, infrastructure failure). The affected party shall inform the other within a reasonable period.
17. Governing law and jurisdiction
17.1 The GTCS and contracts are governed by Swiss law.
17.2 For disputes with consumers, the forums provided by mandatory law remain applicable. Failing that, jurisdiction lies with the courts of Geneva (Switzerland).
17.3 If the Client is domiciled in the EU/EEA, the mandatory consumer protection rules of their country of residence may apply, without prejudice to the jurisdiction of the courts at the consumer’s domicile where required by law.
18. Amendments to the GTCS
OIA may amend the GTCS at any time; the version applicable is the one in force on the date of the order. Any substantial change affecting an ongoing service will be notified in advance.
19. Customer service
For any questions, please write to us at secretariat@orthokinesie.com or call +41 (0)78 808 07 45.